FAQ: ONLINE ORDERING

ORDERING

1) What can I order online?
Our bestseller desserts are available for ordering online.  This includes Banana Loaf, Cake in a Jar, Checkerboard, Chicken Relleno, Chocolate Meringue Bars, Personalized Jar - Brownie Bites, Personalized Jar - Cookies, Lengua de Chat and Food for the Gods.

2) How do I order online?
To place an order, click on BUY ME on selected item(s) you are ordering.  You may CONTINUE SHOPPING or PROCEED TO CHECKOUT after adding an item to your basket.

If you have not already logged in, you will be prompted to log in or to register an account.

You will confirm your contact information, pick up / delivery information, add payment to the order to complete the process.  You will have a chance to review your order before submission.

3) How safe is it to order online?
We take the utmost care with the information that you provide us when placing an order on our website.  Information are encrypted using internet-standard SSL (Secure Sockets Layer) protocol.

4) Do you have an online ordering lead time?
We have 2-4 days lead time based on delivery schedule.  Deliveries are made Tuesdays and Fridays only.  Below is the delivery schedule:

  • Tuesday delivery - for orders placed from Thursday to Sunday
  • Friday delivery - for orders placed from Monday to Wednesday

You may still order for future dates (up to 3 months ahead), keeping in mind Tuesday and Friday delivery schedule.

5) How do I view or change what’s in my shopping cart?
Click the “Cart” icon to view what’s in your basket. To add items, you may go back to the Bestseller tab and click on BUY ME on selected item(s) you are ordering. You may also change quantities of each item by typing the order quantity.  To remove an item, click the “x” or REMOVE directly below the item you wish to delete.  Update your cart with the UPDATE link to check your basket after the changes. 

6) How will I know that the order is received?
Once we have received the order, a confirmation email will be sent to you.  Please check your spam and junk folders if you did not receive an email from us.  You can also check the status of your order by logging in to your account and go to My Account.

7) How do I order a gift for someone?
Add to cart the gift item you want to send.  Proceed to checkout.  Once logged in your account, enter the name and shipping address you wish to send the gift item to.  Include personalized gift message or instructions in the text box.  The client is responsible to arrange for gift item to be received by someone on the delivery date.

8) Can I place an order by phone or email?
Yes, we accept orders by phone 244-8790 or email info@sweetsuccess.ph. Same payment and delivery process  will be applied to place a phone or email order.

9) How do I order by bulk?
To purchase larger quantities than usual, you need to contact us to order. You may place an order by phone 244-8790 or email info@sweetsuccess.ph

10) I forgot my password. What can I do?
Click on the “Login” button, click “Forgot Password” then enter your email and click “Reset My Password.” The system will send an email with instructions for resetting the password to the registered email address.

PAYMENT

1)  What are my payment options?
We accept bank deposit or online transfers, GCash, PayMaya, and PayPal.

2)  What happens with the order for bank deposit payment or online transfer?
If bank deposit, Bancnet Online Website or ATM Transfer was selected as your mode of payment, the items that you ordered will be reserved for 24 hours. We will send you a separate email with bank account information.  You will have 24 hours to transfer the payment and complete the transaction. If you need more time, please just let us know by emailing us at sweet_success888@yahoo.com.  Delivery will be made once deposit is confirmed.

3) How do I pay by GCash or PayMaya?
To use GCash or PayMaya as mode of payment, select “GCash / PayMaya” in the Payment section.  Use mobile number 0906-4957907 to send the payment.  The items that you ordered will be reserved for 24 hours. You will have 24 hours to transfer the payment and complete the transaction. If you need more time, please just let us know by emailing us at sweet_success888@yahoo.com.  Delivery will be made once payment is confirmed.

4) How do I pay by PayPal?
Select PayPal in the Payment section.  It will automatically direct you the the PayPal checkout page.  Once you have logged in to your account, check the amount and select your fund source.  Once PayPal transaction is complete, it also confirms your Sweet Success order.  You will receive your PayPal receipt and confirmation email from us.

SHIPPING AND DELIVERY

1) How do you ship the order? 
We use Lalamove for Metro Manila deliveries.  Deliveries are made Tuesdays and Fridays only.  Below is the delivery schedule:

  • Tuesday delivery - for orders placed from Thursday to Sunday, or as selected
  • Friday delivery -  for orders placed from Monday to Wednesday, or as selected

2) What are your shipping rates and is there a delivery minimum?
A flat rate of Php 150 is charged per order, however there will be a delivery surcharge for bulk orders.  For bulk orders, kindly place orders by phone or email.
There is no minimum to deliver.

3) Where do you ship?
Coverage areas are BGC, Makati, Mandaluyong, Manila, Pasay, Quezon City and San Juan.  For cities outside serviced areas, kindly contact us by phone 244-8790 or email info@sweetsuccess.ph

4) How will I know that the order is delivered?
Once a delivery has been dispatched, we will be updating you through email regarding delivery.  The client is responsible to arrange for ordered item to be received by someone on the delivery date.

5) Can I pick up the order?
An order may still be picked up from our studio at Binondo, Manila. Pick up hours are from 9AM - 6PM, Tuesday or Friday only.  For other days, kindly contact us by phone 244-8790 or email info@sweetsuccess.ph
When ordering online, kindly use Sweet Success address as your Shipping Information and note for pick up.  2B, 960 G.Masangkay Street, Binondo, Manila

OTHERS

Please direct questions to http://www.sweetsuccess.ph/contact-us

Your feedback will help us make improvements to our service and products.